How We Respect
Your Privacy (and your time)
Like almost
everyone nowadays, we suffer daily from the irresponsible use
of e-mail. We remain unable to understand the philosophy that
it's possible to generate sales by irritating customers, but it
must be working for someone, or surely they'd have stopped by
now.
We deplore
this misuse of a superb communication medium and we are committed
to avoiding adding to the burden of useless information. This
means that, first and foremost, we do not share your information
with anyone outside our own organisation, and that we take pains
to protect the information that is under our care.
When you register
any of your details with us, they are added to our list of opted-in
subscribers. We record the interest that you have indicated to
ensure that we only contact you with relevant information. We
do not share/sell/exchange client data with third parties.
Personal data
will be retained for a period of 24 months following the date
of your purchase, following which it will be deleted. We are required
to keep documentation for tax purposes for a minimum of six years
following our annual return. The only party that will have access
to your data will be our accountants, for the prupose of completing
our annual tax return. After the 24 months, documents will be
encrypted and password protected following our tax return and
only re-opened at the request of HMRC. Once the 6 years has expired
all information will then be destroyed.
If you have
asked for us to supervise your product remotely during the period
of our "Free Unlimited Product Support" we will keep
minimum data, name, your tel number, your tracker number until
advised otherwise.
Contact Forms
If you've used a contact form or e-mail to make an enquiry, then
we'll respond to that enquiry only. If this leads to a dialogue
between us - as we hope it will - then we'll continue communications
on the basis that we're doing so at your invitation, and that
you can withdraw that invitation at will.
Registering
for Updates
Where you've registered for updates, we don't add you immediately
to our subscription list. Instead we send you an e-amail by return
asking you to confirm that you do indeed want to receive updates.
This helps us to ensure that you've genuinely requested contact,
and that you haven't been added mischievously to our list. Only
when you confirm your wishes will you be added to the list.
Removing Yourself
From Our Lists
Whenever we send out update information, we always include a link
to unsubscribe from the list. We promise that this is a genuine,
working unsubscription link, and that clicking it will prevent
further automated contact from us. Should you wish us to remove
you completely from our database, then please click here and we
will purge our records entirely. Sending this request will prompt
one further e-mail from us to confirm that this is what you require.
Regularity
of Contact
We have no wish to annoy you with over-frequent, irrelevant or
trivial contact. Accordingly, we don't operate a regular newsletter
type of approach to our updates. Only when we have something to
say that we believe will be genuinely interesting and useful to
you will we send out an update. This may mean that months elapse
between updates, and then you receive two in one week. Whatever
the frequency, we'll always err on the side of under-contact rather
than risk becoming just another e-mail spammer.
Also note
our cookie policy
If you have
any questions regarding our privacy policy, please contact us.
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